Gender Based Violence Command Centre
The Gender-Based Violence (GBV) Command Centre was conceptualised, developed and implemented as an initiative of the Department of Social Development, in collaboration with the Vodacom Foundation.
The GBV Command Centre provides immediate care and counselling and offers help, hope, and the chance of a better life to the thousands of victims of gender-based abuse, even in the remotest and most underdeveloped corners of South Africa.
The GBV Command Centre is a comprehensive, integrated system that provides immediate, consistent, coordinated, and timely support to victims of GBV. The GBV Command Centre uses mobile technology to estimate the location of a victim, assign the closest social worker in the field to the case, and record and receive continuous feedback on the case.
The GBV Command Centre employs trained social workers/command centre agents who provide immediate counselling to victims and assist them to avoid or minimise further exposure to GBV. The GBV Command Centre uses three high-level components:
• inbound and outbound call management.
• incident logging and management on the GBV Command Centre Information System.
• mobile workforce management by meansof the GBV Mobile Information System used by the social workers in the field.
The GBV Mobile Information System is integrated with the GBV Command Centre Information System. When a victim calls the GBV Command Centre from a mobile phone, the caller (with explicit permission) is geographically located, enabling the GBV Command Centre
to determine the caller’s closest resources (social worker, police station, hospital, or safe house). The GBV Command Centre records the particulars and assigns the closest field social worker to the case.
The GBV Mobile Information System accommodates in-the-field collection, integration, and workflow management with embedded administrative decision support, and reporting of the GBV data and information. Monitoring and evaluation is built into the Mobile Information System to provide a reporting dashboard to the Department of Social Development on the reported cases, the status of the cases, and how and when the victims have been and are being supported by the social services.
This innovative approach supports the conventional social services system, enhances the traditional counselling process of the Department of Social Development, and renders an immediate, expedient, and effective service to the victims of GBV.