| Client user of captive and/or outsourced services |
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| Location |
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| * Offshore (i.e. applicant organisation based outside RSA) |
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| * Domestic (i.e. applicant organisation based in RSA) |
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| Nature of services used |
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| * Captive services provided from RSA |
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| - Dedicated service provision capacity (i.e. number of seats in RSA) |
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| * Outsourced services provided from RSA |
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| - Dedicated service provision capacity (i.e. number of seats in RSA) |
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| Nationally active service provider |
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| Nature of activities |
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| * Outsourced services provider |
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| - National service provision capacity (i.e. number of seats in RSA) |
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| * Consultancy |
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| * Office equipment and furniture |
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| * Property and premises management |
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| * Research |
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| * Staffing |
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| * Technology |
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| * Training |
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| * Other (please provide details below) |
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| Client base |
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| * Predominantly offshore client base (i.e. clients based outside RSA) |
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| * Predominantly domestic client base (i.e. clients based in RSA) |
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| * Balanced mix of offshore and domestic clients |
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| Status |
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| * Established service provider (i.e. more than 200 seats/employees or in existence for more than two years) |
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| * Emerging service provider (i.e. less than 200 seats/employees and in existence for less than two years) |
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| Industry association |
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| - Number of members |
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| Non-profit developmental public private sector partnership/initiative |
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| Operational information [this section applies to captives and providers of outsourced services only] |
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| Date of commencement of operations in RSA |
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| Total number of employees in RSA |
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| Total number of operational sites in RSA |
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Physical location of operational sites in RSA
(please tick as appropriate) |
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| Standard days of operation |
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| Standard hours of operation per day |
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Primary industry focus
Please indicate, by ticking as applicable in one or more of the boxes provided, the applicant organisation’s primary industry focus. |
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| Automotive |
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| Banking |
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| Broadcasting |
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| Electronics |
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| Entertainment |
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| Healthcare |
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| Hospitality |
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| Information Technology |
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| Insurance |
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| Manufacturing |
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| Public services: Municipal Agency |
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| Public services: Municipal Government |
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| Public services: National Agency |
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| Public services: National Government |
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| Public services: Provincial Agency |
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| Public services: Provincial Government |
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| Retail |
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| Telecommunications |
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| Travel |
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| Transport |
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| Other (please provide details below)
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Primary service delivery focus [this section applies to client users and providers of outsourced services only]
Please indicate, by ticking as applicable in one or more of the boxes provided, the nature of services provided on a captive or outsourced basis by the
applicant organisation, or, if the applicant organisation is a client user of outsourced services, the nature of services outsourced. |
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| Account processing and reconciliation |
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| Asset management |
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| Auditing |
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| Billing |
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| Claim processing |
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| Correspondence |
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| Credit card processes |
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| Credit management |
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| Customer services and support |
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| Data entry |
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| Data storage |
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| Debt collection |
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| Deposits and lending processes |
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| Document management |
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| Employee information management |
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| Hardware and networking |
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| Healthcare functions |
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| Healthcare service delivery |
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| Insurance policy administration |
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| Mortgage processes |
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| Network monitoring, maintenance and/or management |
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| Payroll and benefits administration |
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| Order processing, tracking and/or shipment |
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| Product engineering, design and/or development |
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| Rate making (actuarial services; rate plan development; underwriting guidelines) |
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| Recruiting administration |
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| Reinsurance administration |
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| Research services |
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| Sales: Inbound |
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| Software engineering, design and/or development |
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| Transaction processing |
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| Transcription of reports |
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| Treasury and financial management |
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| Website engineering, design and/or development |
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| Other (please provide details below)
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| III. INDUSTRY ASSOCIATION MEMBERSHIP |
| Please indicate, by ticking as applicable in one or more of the boxes provided, those industry associations of which the applicant organisation is
currently a member. |
| CallingtheCape |
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| ContactinGauteng |
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| KZNonSOURCE |
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| IV. ANNUAL SUBSCRIPTION FEE |
BPe membership subscription fees are currently fixed at ZAR 25,000 per annum, per member organisation, in addition to which, an additional
membership levy is payable by reference to different member categories, as defined below. BPe reserves the right to vary membership
subscription fees for individual applicants.
Please indicate, by ticking as applicable the box provided, which category your organisation falls into. |
| Category A |
Subscription fee: ZAR 25,000 (fee) + ZAR 75,000 (levy) = ZAR 100,000 per annum
• Client user of captive and/or outsourced services: dedicated service provision capacity over 400 seats
• Nationally active established service provider
• Group (please provide details below of group organisations covered by this application) |
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| Category B |
Subscription fee: ZAR 25,000 (fee) + ZAR 25,000 (levy) = ZAR 50,000 per annum
• Client user of captive and/or outsourced services: dedicated service provision capacity between 200 and 400 seats |
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| Category C |
Subscription fee: ZAR 25,000 (fee) per annum
• Client user of captive and/or outsourced services: dedicated service provision capacity between 100 and 200 seats
• Nationally active emerging service provider |
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| Other |
Subscription fee by arrangement
• Industry association
• Non-profit developmental public private sector partnership/initiative |
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| V. CONTACT DETAILS |
Please provide contact details for two individuals within the applicant organisation who are empowered to act for and on its behalf as its authorised
representative in any matter relating to BPe. |
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