KwaZulu Natal Information

Kwazulu - Natal

Find out more about the region known as the “Kingdom of the Zulus”

Foreign languages used to service international business

Top major cities recommended for potential call center activity


Durban, a coastal city in eastern South Africa’s KwaZulu-Natal province, is known for its African, Indian and colonial influences. Refurbished for soccer’s 2010 World Cup, the seafront promenade runs from uShaka Marine World, a huge theme park with an aquarium, to the futuristic Moses Mabhida Stadium. The Durban Botanical Gardens showcases African plant species

KwaZulu-Natal Population
Unemployed Population

Geo-Political Risks

Despite having strong political institutions, South Africa is struggling from recurrent strikes, which have become the major means of wage setting, and which weaken the outlook for business and raise financing costs.

SA involvement in BRICS – ANC strong ties with Russia – looks like SA will give expansion of nuclear programme to Russia. President Zuma personally negotiated a September framework agreement with Russia “Nuclear projects are very large and can impact international relationships between the associated countries.”

The geopolitical risk of increasing corruption has both the highest likelihood and consequence rating for the entire risk profile. South Africa has steadily been performing worse in Transparency International’s Corruption Perceptions Index (CPI), which ranks countries/territories based on how corrupt a country’s public sector is perceived to be. The country is ranked 72nd out of 177 countries surveyed, with a score of 42 out of 100 in the index; this could prove damaging to its reputation. (Transport, Police, Home Affairs etc).

Unemployment rate is around 27%, which translates into approximately 5,2 million unemployed persons.

Over 70% of South African businesses are significantly unprepared for cyber liability risks and are thus considerably underinsured when it comes to managing the financial and legal implications that follow a major cyber breach. South Africa is becoming increasingly exposed to technological risks, especially the escalation in large-scale cyber-attacks coupled with a breakdown of critical information infrastructure and networks.

Apart from the credit rating downgrade of the four largest South African banks, there are also rising concerns about other lenders.

Incidence of data fraud/ theft – leaking of information.

South Africa's Exchange Rates

Rand - Dollar
Rand - Pound
Rand - Euro
Rand - Yen

labor law compliance considerations


Overtime may only be worked by agreement between employer and employee. As per section 9 of the basic conditions of employment Act, the maximum normal working time for an employee is 45 hours per week. This would mean a maximum of nine hours in any day if the employee works for five days or fewer in a week and eight hours in any day if the employee works on more than five days in a week. The employee has the legal right and entitlement to demand payment for overtime worked at the rate of 1,5 times his normal wage rate, or at whatever rate is applicable (not less favourable than the minimum set in the Act). The employee can also enter into an agreement with the employer whereby he can be given time off work instead of payment for overtime worked


Final pay

The following may be included as pay on the final pay slip:

  • Salary
  • Pro-rata leave pay
  • Notice pay (unless notice worked/resigned/summary dismissal)
  • Pro-rata bonus (unless discretionary)
  • Severance pay (at least 1 week per completed year of service).


Notice of Termination

Notice must be given in writing, except when it is given by an illiterate worker. Based on Legislation in Section 37, of the Basic Conditions of Employment Act


Notice Period

Worker employed for

Notice Period

6 months or less

1 week

More than 6 months, but less than 1 year

2 weeks

1 year or more

4 weeks *


* A collective agreement may reduce the 4-week notice period to not less than 2 weeks

call center employee unions

Call centre employees are not currently unionised. We do not foresee this happening in the next 5 years due to various employee wellness programmes introduced by call centres but it remains a possibility in the long term.