Industry

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BPeSA

Industry Reports

Elixir’s Summary Digest a FSS Trend report 2011, - Read More......

The Everest Group's analysts have released their complimentary 2102 predictions for key outsourcing and offshoring markets. ort - Read More......

2011 Contact Centre Technology Report: This new report covers all the new trends in SA contact centre technology, with reviews of every sector plus features never-before seen industry market share breakdowns - Read More......

BPeSA Activities

• Policy Advocacy – BPESA members can provide perspectives and information that support the growth of the sector.
• Membership Build – We work closely with our members encouraging collaboration, knowledge sharing and participation to grow a healthy, vibrant, dynamic industry sector.
• Industry Development

• • • Research
      •   We aim to conduct industry research, surveys and studies on emerging trends and sector performance
    • Events
      •   We organise events to showcase new opportunities, collaborate, build thought leadership and networking.
    • Forums
      •   Involving a broader section of the member base in creating and setting the agenda for our core initiatives
    • Growing Market
      • • Expanding partnerships in our domestic market and supporting the creation of new opportunities for growth of our sector is very important for BPeSA. Ensuring the growth of SA’s future global companies supports the growth vision of South Africa.
    • Growing Talent
      • • Ensuring an adequately skilled talent base for the sector contributes to a sustainable sector. This includes all levels of  the skills base.
    • Quality and Security
    • • • Keeping abreast of innovative practices and technology that enable quality and security for our members helps to grow the sector.
    • Enabling Environment
      • • BPeSA together with its partners and members identify key factors that contribute to industry growth and sustainability and identify initiatives and programmes for a more enabling environment.