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WE SPEAK YOUR LANGUAGE
SOUTH AFRICA’S PROPOSITION FOR BUSINESS PROCESS OFFSHORING
South Africa is a key BPO destination for the UK market. The offshore BPO industry in South Africa is growing at more than 40% each year and has recently witnessed the entry of several leading global investors...
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THE DOMAIN ADVANTAGE
SOUTH AFRICA’S PROPOSITION FOR NON-VOICE BPO
As the global sourcing market has evolved, organisations have started to broaden the scope of their offshore portfolios rapidly. Offshoring is moving from transactional processes to areas that are complex and core to operations. As this happens, the value that can be derived from the globalisation of work increases and so does the risk of failure...
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GATEWAY TO AFRICA
SOUTH AFRICA’S PROPOSITION AS A BPO SERVICE HUB FOR AFRICA
Africa is attracting significant interest among investors, due to its large growth potential. Africa’s economy has grown at a rate of 5% between 2000 and 2008 when the world economy grew at 4%...
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DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE
SOUTH AFRICA’S PROPOSITION FOR CONTACT CENTRE BPO
5 of the top 10 global voice companies have moved to South Africa in the last 24 months
3rd largest English speaking pool among offshore locations
3rd largest low cost offshore location for the UK market...
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SOUTH AFRICA AT A GLANCE
OVERVIEW OF GEOPOLITICAL ENVIRONMENT, DEMOGRAPHICS AND BUSINESS ENVIRONMENT
South Africa is a middle-income country with an abundant supply of resources, well developed financial, legal, communications, energy and transport sectors, a stock exchange that ranks among the top twenty in the world, and modern infrastructure supporting efficient distribution of goods to major urban centres throughout the entire region. South Africa is ranked 26th in the world in terms of GDP (PPP). Today, South Africa is a young and vibrant democracy with a multicultural and multilingual population...
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OUR INCENTIVES: MAKING A DIFFERENCE
OVERVIEW OF INCENTIVES OFFERED TO SOUTH AFRICA’S BUSINESS PROCESS OFFSHORING INDUSTRY
In 2007, the Government Assistance and Support (GAS) programme was launched to support the BPO sector. During the period July 2007 to March 2010, incentives totalling R 688 million were approved, which will support 25,000 jobs and attract R 1.7 billion in investments.
Responding to investor needs, the government has revised the system of incentives to reduce the cost of operations, while easing administration. The revised incentives will be paid for a period of three years for every new offshore job created and maintained...
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