BACK BY POPULAR DEMAND!! Spend a fun filled day with your industry peers and participate in some friendly competition! The BPESA Sports Tournament is back for Round 2. Action soccer, cricket and netball are the sporting codes on offer and you are welcome to […]
To be successful as a leader, you must effectively motivate yourself and others to achieve optimal results. The capabilities developed in this this Leadership Boot Camp foster the knowledge and skills necessary for leaders at all levels of the organization to successfully lead and engage […]
The CEM Africa Summit is a meeting place for CEM professionals and business leaders alike. We have created the ideal setting whereby industry leaders can brush shoulders with their peers, and key people can network and share ideas on the latest developments on CEM in Africa.
We have consulted some of today’s key individuals who are shaping the CX landscape in South Africa and beyond to tailor an agenda that is both current and topical.
- Chantel Botha – Head of Brand and Customer Experience Strategy, Brandlove
- Craig Lee – Customer Experience & Brand, Emirates Group
- Jean Ochse – Head of Customer Eperience, Standard Bank
- Eddie Moyce – Chief Customer Experience Officer, MTN
Featuring over 35 high level speakers, bringing the audience hard hitting keynotes, industry thought leaders engaging in panel discussions as well as captivating workshop sessions, hosted by the leaders in industry providers; CEM Africa Summit is Africa’s largest CEM event. The Summit creates the ideal platform to bring the most notable individuals who are shaping the customer experience landscape in Africa directly to you.
Speakers will guide you in evolving the way you reach and engage your customer as well as heighten your systems to cope with an increasing number of customers, coming through various channels and interacting with your organisations staff. Creating an ideal platform to engage key individuals and industry providers, the Summit offers a unique mix of personal experience with new, cutting edge ideas that will allow attendees to walk away equipped with the tools to take their CEM strategies to new heights.
Date: 17 August 2016 to 18 August 2016
Venue: Century City Convention Centre, Cape Town
Company name: Kinetic SA
Click here to register
Join BPESA and Wildcats Coaching and Training for a full day Master Class on Coaching and Mentoring. Course Outline: The theory of coaching and why it works, the difference between coaching and psychology, mentoring and therapy Some neuroscience and the brain How the brain […]
The Changing Game of Vocational Learning – how digital trends, best practice & demographics are changing the way we need to deliver vocational learning & skills development for local employers. Blueprint 3.0 (www.blueprint3.co.za) would like to invite you to our L&D Industry Summit event. […]