Archives: Events

Outsourcing Summit & Expo London

Outsourcing Summit & Expo London

JOIN THE LEADING EVENT IN THE UK FOR BPO AND IT OUTSOURCING   We are delighted to welcome 60K, Cognitronics and Musala Soft as Exhibitors at OSX 2018.   OSX is the premier destination for BPO, RPO and IT outsourcing service & software providers to promote themselves to over 2,500 […]

CTEX Career & Training Expo

CTEX Career & Training Expo

EXCITING OPPORTUNITY FOR ALL BPESA MEMBERS – CTEX-CAREER AND TRAINING EXPO 2018 Industry Discount of 10% Exclusively to BPESA Members BPESA has once again negotiated a 10% industry discount for BPESA members to participate in South Africa’s Biggest Career and Training Expo CTEX. All BPESA members […]

Webinar

Webinar

BPESA and Ryan Strategic Advisory invites you to take part in our webinar focusing on key end-user data from the most recent Omnibus Survey of over 350 enterprise contact center decision-makers, including operational challenges, technology evolution, business model preferences and channel management.

 

About the Speaker:

 

Peter Ryan has been at the forefront of contact center services market advisory for over a decade.  Having began his career in London in 2003, he quickly established himself as one of the foremost experts in the burgeoning CRM sector.  Over the course of his career, he has advised contact center outsourcers, their clients, industry associations and governments on matters ranging from vertical market penetration and service delivery to best practices in offshore positioning.

 

Peter Ryan’s expertise in outsourcing has been recognized multiple times.  He was awarded callcentrehelper.com’s prestigious Best Respected Contact Center Professional in 2015 and was included in Fonolo’s Top 16 Analysts Covering Customer Experience.  He was also included in each iteration of the Nearshore Americas Power 50 influencers listings, which identified the most important outsourcing executives in the Western Hemisphere.  Peter is a frequent visitor to South Africa, where he has spoken at many BPO focused events since 2004.  He lives in Montreal Quebec.

 

Event Details:

Date: 5 June 2018

Time: 16h00 – 17h00

Cost:

  • Platinum Members – Free
  • Gold Members – R 250 per company
  • Non-paying Members – R 500 per company

 

RSVP HERE

 

For Invoicing Purposes
For Invoicing Purposes
Global Exhibition on Services 2018 – The India opportunity

Global Exhibition on Services 2018 – The India opportunity

After the astounding success of the past three editions of Global Exhibition on Services (GES), the Department of Commerce, Ministry of Commerce and Industry, Government of India, Services Export Promotion Council (SEPC) and Confederation of Indian Industry (CII) are organising the 4th Global Exhibition on […]

BPESA Action Sports Day 2018

BPESA Action Sports Day 2018

BPESA invites you to participate in our annual Industry Sports Day. Spend a fun filled day with your industry peers and participate in some friendly competition! Action soccer, cricket and netball are the sporting codes on offer and you are welcome to participate in one, […]

Launch of the Annual Contact Centre Awards – Western Cape

 Dear Stakeholder,

 

The CCMG and BPESA invite you to embrace our own Galactic Awards where a new set of Jedi’s will be welcomed into the council of exceptional performers.So whether you embrace the force or the dark side your presence is requested to attend the launch of the annual Contact Centre Awards.

 

During these sessions we will share the rules and regulations with an outline of all the categories. Definitions will also be available so that you have a better understanding of which categories you need to enter. This will also be a great opportunity for you to ask questions and identify on behalf of your staff where best they would fit.

 

Join us as we explore this new chapter together:

Date: 28 March 2018

Venue: SAP South Africa, 4 Waterford Place, Century City, 7441

Agenda:

09h30 – Registration and refreshments

10h00 – Awards Launch with a breakdown of the rules and outline of the categories

12h00 – Questions and answers

12h30 – Tea, Coffee and Networking

 

CPD Points: 5

 

 

RSVP HERE

Due to limited space we will advise you by return e-mail if your seat has been reserved.

 

 

For more info contact events@ccmg.org.za

Launch of the Annual Contact Centre Awards – KwaZulu-Natal

 Dear Stakeholder,   The CCMG and BPESA invite you to embrace our own Galactic Awards where a new set of Jedi’s will be welcomed into the council of exceptional performers.So whether you embrace the force or the dark side your presence is requested to attend […]

Launch of the Annual Contact Centre Awards – Gauteng

 Dear Stakeholder,   The CCMG and BPESA invite you to embrace our own Galactic Awards where a new set of Jedi’s will be welcomed into the council of exceptional performers.So whether you embrace the force or the dark side your presence is requested to attend […]

BPO Stakeholder Forum – Industry update from BPESA and the dti – Western Cape

Dear Stakeholder,

 

BPESA and the dti are convening a forum in your Province on the 16th March, at Invest SA, to share some important information about developments in the BPO Sector in South Africa that will be of interest to you. We encourage you, or a suitable delegate of your business, to attend and participate in the forum.

 

Please RSVP below as soon as possible as seats are limited.

 

The forum is for the benefit of all our industry stakeholder groups (international and domestic operators, suppliers, clients, NGOs, Government, Professional Bodies, and other partners) and is targeted at the senior leadership level.

 

RSVP HERE

 

BPO Stakeholder Forum – Industry update from BPESA and the dti – Gauteng

Dear Stakeholder,   BPESA and the dti are convening a forum in your Province on the 14th March, at Invest SA, to share some important information about developments in the BPO Sector in South Africa that will be of interest to you. With so much […]