The revised BPS incentives were presented to stakeholders by the dti in November. They incorporated changes that will enhance South Africa’s competitiveness across the value chain while creating greater access to South African companies emerging into the export business.
Keeping in line with evolving trends and best practice, the attendees at the workshop unanimously agreed to change the name of the incentives to the Global Business Services (GBS) Incentives. We congratulate the dti, the Everest Group and Genesis Analytics for the great work done and thank you for your contributions which have shaped the incentives to continue to be fit for purpose as our value proposition evolves.
Marketing and Events Planned for Quarter Four
First up in Quarter Four is the trip to London with a team from the dti, led by Minister Rob Davies, and BPESA who will host analysts, the SA Chamber of Commerce (UK), and existing and prospective investors over a four day period culminating in the official launch of the revised BPS incentives, taking place on the 14th December.
January will see the dti and BPESA in the USA where the dti will communicate the value proposition and launch the new incentives.
Brisbane, Australia will be the destination for the last official launch of the revised incentives where a large delegation of South African companies (emerging exporters and larger operators) will attend and exhibit at the CCW event running from 27th Feb to 1st March. Here the dti and BPESA will communicate the value proposition and revised incentives to prospective investors and stakeholders.
Plans are also being prepared to bring prospective investors to South Africa before the end of March to visit various locations, meet with industry role players, and to observe the BPS capabilities across the value chain.
A number of local activities are in the pipeline which cover the many diverse focus areas of our sector and these will ensure continued engagement as well as networking and knowledge sharing. The BPESA calendar of events for 2019 will be published once confirmed. Members are reminded to communicate with their regional representatives if there are any specific topics they would like to engage on.
Market Intelligence and Reports
The BPESA Annual Key Indicator Report was published in October presenting benchmarking data and an update on trends and practices in the Sector for the 2016 / 2017 period. The report was launched, officially in Cape Town in October and in Johannesburg and Durban in November at the respective Invest SA Offices.
Click here for the full report.
Skills practitioners from across the country and across the BPS supply chain participated in the third round of skills forums in October and November in which they complemented the work done on the future skills framework in the earlier part of the year. The broad based participation has allowed for the identification of key enabling factors and constraints in the skills ecosystem which require attention in the skills strategy.
This collective work will be progressed in Quarter Four to eventually complete the formulation of the South African BPS skills strategy, which in turn will underpin the sector growth strategy for the next five years.
At a tactical level, work continued in Quarter Three with the implementation of the following skills projects:
In KZN, the second phase of the eThekwini Skills Development Programme continued with all 360 learners in training and a growing number exiting the programme into the workplace. Regional BPESA KZN representative, Yogan Naidoo, the eThekwini team and our members in the region must be complemented on the work they are doing to build greater capacity for growth while testing elements of the supply chain to find the most efficient and effective ways of linking young unemployed and excluded youth into their first jobs.
BPESA Western Cape regional representative Clayton Williams has played the leading role in the partnership between BPESA, the City of Cape Town and the WC Provincial Government where 175 previously disadvantaged and unemployed youth have been trained and deployed in BPS jobs in the Province with retention levels in excess of 85%. The leadership academy continued with 25 trained team leaders being on-boarded into the work place in December.
Planning is well advanced for a new pilot project in the Western Cape to take 200 young work seekers into ICT jobs and 150 into voice based jobs in the sector. The project is being funded by business, the City of Cape Town and the Western Cape Provincial Government.
Another new project in the Western Cape focusing on the development of at least 1500 beneficiaries over the next 3 years to be trained in Work Readiness , ‘BPO Foundational’ and the choice of either Digital or Financial Services Electives is nearing contracting stage and will commence early in the new year.
Partnerships and Collaboration
BPESA, in partnership with Harambee and the dti were delighted to have the BPS growth strategy proposal formally incorporated into the Presidents Jobs Summit Framework Agreement and to have the high level Government Support for the Sector at the Investor Conference. We will be formalising this growth programme and the partnership in the fourth quarter with a new long-term agreement to be signed between the parties in January 2019.
In addition to the National level partnerships, BPESA progressed well with new partnerships with Tshwane Economic Development Agency (SLA in the process of being implemented) and the Gauteng Department of Economic Development (MoA to be signed in December).
As 2018 draws to a close, I’d like to give a special thanks to our partners in the dti and Harambee, to the Operations team, the EXCO and the new Board of Directors who have helped guide our journey and lay the foundations for the next few years. I’d also like to say a special thanks to you, our members, for your willingness to get involved, to contribute, and to support and guide us in shaping BPESA into the trade body and sector association that is fit for purpose for you and our country.
I leave you with the following quote from Helen Keller - "Alone we can do so little; together we can do so much."
Wishing you a happy, safe and restful holiday! See you in the New Year!
On behalf of the BPESA Team