Partnership will Promote Impact Sourcing as a Business Practice in the GBS Industry Johannesburg, South Africa, April 17, 2019 – BPESA today announced a strategic alliance with IAOP. Both organisations have a strong focus on impact sourcing as a strategy and business practice that […]
In an effort to increase our activities around Career Awareness, BPESA has partnered with Good Hope FM to host 4 outside broadcasts during “The Great Drive” show with Kyeezi from 3pm – 6pm. The first of these special broadcasts will be hosted at WNS Global Services contact centre on […]
BPESA, the dti and a delegation of 19 South African companies recently returned from a successful joint marketing trip to Sydney and the Gold Coast in Australia. The team met with analysts, consultants, advisors and business executives from Australian organisations and outsourcing vendors during their visit to Sydney and while exhibiting at the CCW event at the Gold Coast. The purpose of the trip was to promote South Africa to the Australian market as a nuanced proposition that is not directly in competition with the Philippines or India but rather one that is more specific, also offering a complementary element to an existing global multi geographic delivery model.
The success factors for Australian businesses were well explained to us: compliance with Australian regulations; data privacy and security; good governance; quality and reliability of service; cost savings; omnichannel capabilities; digital and analytics; deployment of next generation services; innovation; understanding Australian culture; fit for purpose solutions; and the ability to partner with local operators who have the ability to scale.
Many new relationships were established and existing ones developed further. We look forward to hosting more Australian business in South Africa over the coming year so they can experience first hand what we are talking about!
To read more about the trip, read Sharon Melamed’s post-trip blog on her MatchBoard website: https://www.matchboard.com.au/south-africa-spells-success-for-outsourcing-contact-centre-digital-and-analytics/
BPESA, together with the dti, take pleasure in producing the international Jobs Report for the 4th Quarter of 2018. 2,738 new international jobs were created between 1 October and 31 December 2018, keeping the rolling CAGR well above 20% for the year. The 4th Quarter’s […]
Minister Davies Launches The Global Business Process Services (Bps) Incentive To Prospective Investors In London, United Kingdom
The Minister of Trade and Industry, Dr Rob Davies has launched the Global Business Services (GBS) Incentive at SA House in London, United Kingdom. Davies said that the Business Process Services (BPS) industry offers South Africa the largest job creation potential across all service sectors. […]
South Africa sits with one of the highest unemployment rates in the world, which means new solutions are required to counter the problem. The Department of Trade and Industry (Dti) is pursuing a new project to bolster jobs for SA’s youth.
The Global Service Incentive (GBS) launched on 1 January 2019 will create jobs for South African youth.
Malebo Mabitje Thompson, deputy director-general at the Dti, joins the team to discuss the Global Service Incentive, launched on January 1. The incentive aims to increase the labour absorption rate by up to 500 000 jobs in five to 10 years.
A new incentive for the global business services sector will create employment opportunities for youth in SA, Trade and Industry Minister Rob Davies said. The Global Business Services incentive – which came into effect on January 1, 2019 – was first launched last month by […]
The Minister of Trade and Industry, Rob Davies, says the Global Business Services (GBS) incentive that became effective from January 1 will create employment opportunities for the youth in South Africa. Davies launched the GBS incentive last month at South Africa House in London. He […]
BPESA, together with the dti, take pleasure in producing the international Jobs Report for the 3rd Quarter of 2018. 3,115 new international jobs were created between 1 July and 30 September 2018, which is 4,5% more than Quarter 2, keeping the rolling CAGR well […]