BPeSA will act for, on behalf of and in the interests of its collective membership to develop and co-ordinate strategy, policy and supporting initiatives, including developing partnerships with government and other stakeholders, designed to:

  • Build and maintain national profile and credibility under the BPeSA brand.
  • Market, position and promote South Africa as an attractive destination for investment.
  • Drive and co-ordinate national initiatives to develop a pool of appropriately skilled talent.
  • Promote and support sustainable transformation within the industry.
  • Grow the industry base across all regions of South Africa, on a geographically equitable basis.
  • Promote and support the emerging small and medium enterprise (“SME”) sector.
  • Promote, foster and recognise service excellence

Values

In all its activities and dealings with stakeholders, BPeSA will be:

 

Responsive

  • Proactively represent and serve the interests of its collective membership professionally and efficiently.
  • Guide its industry constituents, rather than impose its views on them.
  • Interact with stakeholders in an open-minded, objective and inclusive manner.
 

Independent

  • Remain impartial and free from the undue influence of any member, regional or industry sector, governmental or other third party.
  • Operate as a sustainable non-profit organisation, managing its financial affairs prudently.
  • Form regional, national and international alliances with third parties where such alliances serve the interests of its collective membership.
 

Ethical

  • Conduct its activities with integrity.
  • Interact with stakeholders and third parties transparently, openly and with generosity in spirit and action.
  • Operate as a socially responsible corporate citizen.

Goals

As the recognised national voice for the BPCODO industry, BPeSA will strive to promote, support, develop and sustain:

  • A strong industry presence throughout South Africa.


  • International recognition of the South African industry’s value proposition.


  • Sustainable job creation, especially within the SME sector.


  • A transformed industry sector, reflective of South Africa’s demographics.


  • High-quality service delivery in the South African industry sector.