As a national industry representative association, BPeSA is mandated to act for and on behalf of the interests of its collective membership - and in partnership where appropriate - with government and other stakeholders.

BPeSA’s primary responsibilities are therein to address key industry challenges including:

    • policy advocacy and lobbying;
    • negotiating competitive infrastructure and telecommunications pricing and access
    • implementing a quality assurance and standards
    •  promoting government and public-private partnerships (PPPs)
    • encouraging SMME (Small Medium Micro Enterprise) growth and development
    • Growing a sustainable talent pool and human capital
    • Building professional skills and career paths within the broader BPO sector and the contact centre industry.

BPeSA is committed to strengthening and improving the sector thereby ensuring that South Africa becomes a prime destination for international outsourcing and offshoring of call centres and BP

 

BPeSA is also committed to promoting and supporting sustainable transformation in this rapidly developing sector and to fostering and recognising service excellence at all levels. To support of this, BPeSA promotes socially equitable opportunities, diversity and representative equity across the BPO industries.