BPeSA is the national coordinating body representing the interests of the Business Process Outsourcing & Offshoring sector in South Africa.We aim to provide a national coordinated service to the industry and continue addressing key industry challenges including policy advocacy, encouraging and negotiating affordable telco pricing, rolling-out quality assurance framework, promoting partnerships, broadening talent pool amongst other things. BPeSA’s main role is to develop and grow this industry to a point where it will become a significant contributor to the country’s Gross Domestic Product, through attracting foreign investment and through job creation.

BPeSA aims to strengthen and improve the sector, thus ensuring and promoting South Africa as a destination of choice for all investors.

BPeSA is committed to promoting and supporting sustainable transformation in this rapidly developing sector, as well as fostering and recognising service excellence at all levels.

Since its inception in July 2004, BPeSA has endeavored to fast track change and innovation in the contact centre, BPO & O industry locally in order to realize growth.

As a national industry representative body, BPeSA's primary goals, acting for, on behalf of and in the interests of its collective membership - and in partnership where appropriate with government and other stakeholders - are to promote, support, develop and sustain collaborative efforts.